Cryptocurrency How To's

Electroneum Relaunch and Fix to common Issues

Written by Dr-Hack



Update : Electroneum is giving away 2 Million ETN in a #ETN242 competition , you join in by getting more info from their official website or Facebook page. (Update 23 August 2018 : Competition is over )

After a delay of months, Electroneum re-launched their services while allowing wallet access yesterday and the relaunch did not go very smooth as majority of users had issues with signing in to their wallets while some weren’t getting their Passwords reset or had troubles in receiving issues with verification SMS. In this post I will list all the issues and their fixes so It may help a few and will address some questions people are currently having.

Lets start addressing the issues

My Electroneum Account is locked on the website

Your account may have been locked as it has been flagged for security reasons. Electroneum has introduced a number of security systems in place and are looking into this for you, The team will try to get a resolution for you this week. You may expect an email directly if your account has been affected once they have an update.

I entered my email address wrong during the ICO/Token Sale.

Please open a new support ticket with the subject ‘WRONG EMAIL’, including in the message your wrong email address and your correct one. You will then be informed with the correct account recovery procedure as soon as possible.

I have not received my SMS confirmation

Go to https://my.electroneum.com/logout, and select Login. This will take you to the same stage and you should be able to re-enter your phone number and the should SMS come through. If you have not received the SMS within 1 hour, please repeat this process. If the problem persists, Electroneum is adding an option to skip this step at initial setup of wallet. Some users have reported that changing to a different browser has helped them fix this issue

I can’t confirm my PIN/My PIN is not working

Some people experienced an issue with their PIN If you have been affected by this please log in via https://my.electroneum.com. You will then get to the PIN login screen. Please click on the PIN recovery link, to reset your PIN.

My Electroneum balance is not showing/Showing 0 ETN

As per Electroneum official statement, ‘As you can probably understand we have experienced very high traffic on our website. We upgraded from 300 transactional servers at Amazon to over 3000. We are dealing with the backlog and you should expect to see your correct balance soon.’

I am not sure if those added AWS 3000 servers run on Raspberry PI or what but well they say that it will be fixed soon.

My balance does not show all the Electroneum coins that I purchased during the ICO/Token Sale

Many users have reported that their balance is not what they had during the ICO and users are having less coins which are random per user. To fix this open a new support ticket referencing how many tokens you believe you should have and how many you have now. Also include your username for https://my.electroneum.com and the team will look into this for you. When you open a new support ticket select BALANCE QUERY.

My Referrals Bonus ETN is not added in my Electroneum Wallet Manager

Electroneum team has mentioned that some users whose bonus electroneum is not added in their wallets will fixed in the coming week (7 days from 13th December 2017) you have two options either wait or open a support ticket with Electroneum and select Balance Query as ticket type but I would suggest to wait a week as currently the Support Team is under alot of stress /load so they may not answer an issue which is known and is being fixed as of now.

I have entered the wrong recovery email address.

If you click ‘I haven’t received the email‘ and try to log in again in after 2 hours you will be able to enter a new email recovery address.

Proper method of sending Electroneum to Cryptopia

**Very Important** If you transfer any Electroneum to Cryptopia.co.nz it is ESSENTIAL that you use a PAYMENT ID as part of the transaction (Cryptopiawill give you the PAYMENT ID you need for the transaction). If you only use the Cryptopia ETN address and fail to enter the payment ID, your ETN could be lost. To obtain your Payment ID follow these steps :

  • Login to Cryptopia
  • Hover mouse over the Bitcoin Icon (left of your username) and click on Deposit
  • Select Currency “Electroneum” (you can simply type ETN and it will appear) and hit Next
  • Here you will be shown your ETN Address and Payment ID
  • Always Put this Payment ID on your Electroneum Wallet Manager while sending ETN to Cryptopia
Must Read:  What is mDNSResponder.exe / Bonjour and How Can I Uninstall/Remove It?

What is PaymentID to sent Electroneum from Cryptopia to Electroneum Wallet

No PaymentID is required, just enter your ETN Wallet address and hit Next. For sending ETN to Electroneum Wallet PaymentID is not required an can be BLANK

Official Electroneum Mobile Mining App ?

Electroneum has released a new Android App and discarded their OLD App the Official App of Electroneum can be downloaded from Google Play Store : Electroneum

Currently Electroneum Mobile App does not support mining and it will be introduced in January 2018 (probably)

Note: Issues related to Electroneum Mobile Miner App have been added below

Want Help Regarding Electroneum ?

If you have more queries or issues you may ask at Ask Techie! or you can join an unofficial Facebook group with Electroneum Fan gathering : Electroneum Community ( Caution: Admins of the group are very biased and would bombard you with their own referral links and won’t approve your posts )

Official channels for Electroneum support are : Email at  [email protected] and Telegram Community at https://t.me/joinchat/DxoSakHOdk5mqsE-LelfVg

Misc Queries

I am listing some questions where users have asked me a variety of issues regarding Electroneum

Electroneum Team gives a chance to Win 5000 ETN

Electroneum has introduced a referral system which according to the application allows you to win 5000 electroneum weekly , Electroneum Team has not shared any details that for how long this campaign will go on. Follow these steps to add me as your referrals and share your referral code in comment which I will add giving us both the chance

  • Open Electroneum Mobile App
  • Select “More
  • Select Scan a code and scan the QR Image given below
  • Or select “Enter A Code” and enter C55368 and hit Submit
  • Now Select “SHOW MY REFERRAL CODE / QR
  • Share the QR Code or Code in Comments
  • Hope you win 5000 ETN

Electroneum Mobile App Mining Closes

Electroneum launched their ‘Simulate Mobile Mining’ – Some users having issues as the mobile app closes if the device stays inactive for some time. Its a built in feature for Android devices to close background apps after a certain time. Usually now Apps put in a ‘awake state’ but Electroneum App hasn’t incorporated this feature.

To enable your Electroneum App to stay active and keep mining in background follow these simple steps

  • Step 1 : Go to Android Settings > Apps
  • Step 2 : Find Battery Optimization >Select “Electroneum” App
  • Step 3 : Disable Battery Optimization for Electroneum App

This fix should enable you to mine no matter for how long your device stays inactive

Mined ETN from Electroneum Mining App Vanished

If you have been using Electroneum Mining App and just saw your mined coins vanished, do not be alarmed. Electroneum pays out pending ETN after you have mined 5 ETN (generally they do after you reach 10 ETN) and they will automatically payout that amount which would appear as if your mined coins are gone.

Due to heavy load on Electroneum Network the same do not credit to your wallet instantly, worry not its automated procedure and they will eventually end up on your wallet. You don’t have to do anything about it, just wait a while.

 

Post will be updated with new issues and solutions as they appear or you can ask solution to your query

Post Updated on 13 March 2018



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